Cowes couple join Southampton hospital patient forum

A couple from Northwood in Cowes, Isle of Wight, were so delighted with the treatment they received for several operations at a Southampton hospital, that they joined its patient forum in order to help spread the Hospital’s awareness across the Island.

Lorraine and Barry Jolliffe, 58 and 76 respectively, joined the patient forum at the Practice Plus Group Hospital Southampton, (formerly Southampton NHS Treatment Centre), which is based at the Royal South Hants Hospital Southampton.

Barry and Lorraine’s experience of the hospital started in 2018, when Lorraine was admitted for shoulder surgery. The couple were so impressed by the level of care Lorraine received that Barry asked to be referred there as well, firstly for a complete knee replacement and then cataract surgery on both eyes in 2019.

“The team at the hospital were wonderful,” said Lorraine. “from the lovely meals to the wonderful clinical staff and the extremely high standards of care, it was almost like being in a private hospital.”

Lorraine and Barry are now trying to encourage more people from the Island to opt for care at Practice Plus Group Hospital Southampton. They have already made a start by explaining the excellent care they received to the clients of the charity they volunteer and drive for.

Lorraine commented: “Firstly, if your doctor thinks you need treatment, and it is for a procedure they can do at the hospital, you can ask to be referred there under the NHS Patient Choices Scheme for your treatment, it’s your choice. The second is that it is not at all difficult to get there. Red Jet offer a special discount for NHS patients (on production of your referral letter and ID) and taxis are right outside the terminal, there is also a bus service and both are inexpensive – the bus return ticket is just £3 (ish) for example.”

Barry added “People need not worry about their aftercare either. The hospital liaises closely with our local hospital and your own doctor. You will be offered follow-up appointments if your surgeon requires it. The other good news is that, in general, waiting times are shorter. The more of us who use the hospital in Southampton, the more we are able to reduce the pressure on our own excellent NHS services here on the Island.”

John McMenamin, Hospital Director at Practice Plus Group Hospital Southampton, added: “We are delighted that Mr and Mrs Jolliffe are members of our patient forum and we thoroughly appreciate their efforts to encourage more patients to come to us from the Island.”