Having your treatment with us is as easy as 1, 2, 3…

Step 1 – Speak to your GP

Step 1If you and your GP have decided that you need surgery, always remember that you have the right to choose where to receive your NHS treatment. Practice Plus Group Hospitals can accept referrals from any eligible patient* in need of the treatments we offer, regardless of location. Visit our Patient Choice page for more information on your right to choose.

Talk to your GP about the options, and do some research to help you make the right choice for your needs. Consider things like how long you will have to wait for treatment at each hospital, what their clinical outcomes are like and how the Care Quality Commission has rated the service.

If you have already been referred somewhere, but change your mind about where you’d like to go, you can still exercise your right to choose. Just tell your GP that you would like a new referral to another hospital.

*patients must meet Practice Plus Group eligibility criteria and be ordinarily resident in the UK. Eligibility is checked by your GP.


Step 2 – Referral received and accepted

Step 2Once we have received your GP’s referral we’ll be in touch with you to confirm the details of your outpatient assessment.

We want to make sure you are fully informed and assessed before your treatment takes place, so the first stage of your treatment will be a visit to the hospital for an outpatient assessment. You’ll meet the consultant who will perform your treatment, and this is a great opportunity to ask any questions – you may even want to write these down ahead of your appointment.

We’ll complete any pre-treatment tests there and then, to save you making multiple trips, and talk you through what your treatment will involve. Your treatment date will be discussed while you are with us too, and your consultant will explain any special preparations you may need to make before you come back.

Your surgical appointment is typically a few weeks after your outpatient assessment.

Step 3 – Treatment and recovery

Step 3Your surgery will be carried out and you will be given plenty of aftercare support to ensure you recover as quickly and effectively as possible.

You’ll be able to call our Patient Advice Line – 02380 712 035 – up to six weeks post-operatively with any post-treatment concerns you may have. Will communicate with your GP throughout the process, ensuring that they receive a comprehensive discharge notice and are ready to assist your recovery.